SmallBizGenius Analysis

Hershesons, a hair care and salon brand, receives mixed feedback regarding its products and services. While some customers praise the effectiveness of certain products and the quality of salon experiences, others report issues with product functionality, customer service responsiveness, and subscription management.

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service

4.0/10

Customer service is a major point of contention, with many reviewers reporting difficulty reaching support, slow response times, and unhelpful resolutions. Some praise specific representatives like Charis, but the overall trend indicates significant issues with responsiveness and problem-solving.

30 reviews mention this

Product Quality & Functionality

5.5/10

Many reviewers report issues with product functionality, particularly with the Wavemaker and the Almost Everything Cream dispenser. Some products are described as ineffective or causing undesirable results like frizziness or greasiness.

25 reviews mention this

Subscription Issues

3.0/10

A recurring complaint involves difficulty canceling subscriptions and being locked into multiple deliveries despite dissatisfaction with the product. Reviewers claim that subscription terms are not clearly communicated and that customer service is unresponsive to cancellation requests.

15 reviews mention this

Salon Experience

8.5/10

Customers who visit Hershesons salons often report positive experiences, praising the skill of specific stylists and the overall atmosphere. These reviews highlight personalized service and satisfactory results.

12 reviews mention this

Almost Everything Cream

6.0/10

The 'Almost Everything Cream' receives mixed reviews, with some users praising its effectiveness and others complaining about its texture, dispenser issues, or the impact on their hair. Packaging changes and 'shrinkflation' are also concerns.

18 reviews mention this

Shipping & Delivery

4.5/10

Some reviewers report issues with shipping and delivery, including delays, missing items, and lack of communication. Paying extra for next-day delivery that doesn't materialize is a recurring frustration.

8 reviews mention this

Hairdryer

6.0/10

Reviews for the Hershesons hairdryer are mixed, with some praising its lightweight design and fast drying time, while others report issues with overheating, burning hair, and poor customer support when problems arise.

7 reviews mention this

Pros & Cons

What Customers Love

Effective styling products for some hair types Mentioned 15x
"I really like the almost everything cream. My hair really gets along with this product and this is the 3rd time im doing an order"
Positive salon experiences with skilled stylists Mentioned 12x
"I’m always in search of someone who can do a great bob. So, so glad I have found the holy grail with Jessie J at the Belgravia salon. She was not only a brilliant stylist but super nice."
Helpful and kind customer service from specific representatives (e.g., Charis) Mentioned 7x
"Excellent customer service from support! Charis was kind, knowledgeable, and answered all my questions. Thank you for your service!"
Lightweight and fast-drying hairdryer Mentioned 4x
"I was given the Hershesons hair dryer...I'm not sure whether it's the fabulous fast and lightweight dryer...but the result is fantastic!"
Easy ordering and quick delivery (when it works) Mentioned 3x
"Very easy ordering and quick delivery and really helping my thin fine hair."

Common Complaints

Difficulty canceling subscriptions and being locked into unwanted orders Mentioned 15x
"Makes my hair frizzier than ever but now I'm trapped in a subscription plan they won't let me out of."
Unresponsive or unhelpful customer service Mentioned 14x
"Ignoring emails to return wavemakerI want to return the Wavemaker for a refund but ignoring all my emails and Instagram message."
Faulty product dispensers (particularly Almost Everything Cream) Mentioned 10x
"Can't get any product out of the damn dispenser. Very poor. Will be telling my friends to avoid. Utter waste of money"
Products not performing as advertised or causing undesirable results Mentioned 9x
"I bought their Wavemaker. It's completely useless...Waste of money!"
Inconsistent product quality and potential for defective items Mentioned 8x
"Purchased 3 items - all defective and i couldnt get the product out. Then ensued emails back and forth - i wanted a refund - they told me to warm product up!!!!"

Common Questions About Hershesons

Answers derived from customer review patterns

Is Hershesons legit and trustworthy?

Hershesons has a mix of positive and negative reviews, suggesting a lack of consistency. While some customers report excellent salon experiences and satisfaction with certain products, a significant number of reviewers detail issues with product quality, customer service responsiveness, and subscription management. The recurring complaints about unfulfilled orders, defective products, and difficulty obtaining refunds raise concerns about the company's reliability. Potential customers should carefully consider these factors and weigh the risks before making a purchase, especially regarding subscriptions.

Based on 45 reviews

Does Hershesons have good customer service?

Customer service is a major pain point for many Hershesons customers. While some reviewers praise specific representatives for their helpfulness, the overall sentiment indicates significant problems with responsiveness and problem resolution. Many customers report difficulty reaching customer service, experiencing long delays in getting replies, and receiving unhelpful or unsatisfactory solutions. The lack of a readily available phone number and reliance on email communication contribute to the frustration, making it challenging for customers to resolve issues promptly.

Based on 30 reviews

Is Hershesons worth it for small business?

For small businesses, Hershesons presents a mixed bag. While some products might be suitable for resale or use in a salon setting, the reported issues with product quality, customer service, and subscription management pose risks. The inconsistent customer experience could damage a small business's reputation if they recommend or resell Hershesons products. Unless Hershesons significantly improves its customer service and product reliability, it may not be a worthwhile investment for small businesses.

Based on 20 reviews

What is Hershesons' return policy like?

Hershesons' return policy appears to be restrictive, particularly regarding used products. Several reviewers mention that returns are only accepted for unused items, making it difficult to get a refund for defective products discovered after initial use. Additionally, customers report having to pay for return postage, even for faulty items. This policy, combined with unresponsive customer service, creates a challenging return process for dissatisfied customers.

Based on 15 reviews

Why is it so difficult to cancel a Hershesons subscription?

Several reviewers report significant difficulty canceling Hershesons subscriptions, often citing a requirement to complete a minimum of three orders before cancellation is permitted. Customers claim that this condition is not clearly communicated at the time of subscription signup. Furthermore, many report that customer service is unresponsive to cancellation requests, leading to continued charges for unwanted products. This practice has led to accusations of deceptive business practices and frustration among subscribers.

Based on 15 reviews

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